LAGOS, AUGUST 22, 2017 – Skye Bank Plc says its newly launched Omni-channel banking solution, Skyexperience, is a response to shifts in customer behaviour and preferences.
In a statement on Monday, the Chairman of Skye Bank Plc, Mr. Mohammad Ahmad, described the new application as “a timely intervention in the banking industry and a modest contribution towards the economic development of Nigeria, especially in the area of financial technology and digital evolution.”
He commended the Central Bank of Nigeria for leading the way to the future through its Payment System Vision 2020, saying, “The new app will lead to the enrolment of over two million banking customers in the next 17 months.”
According to him, the vision is expected to ensure that majority of Nigerians, irrespective of their social status, embrace e-channels as a primary and convenient means of their daily transactions.
The bank’s Group Managing Director/Chief Executive Officer, Mr. Tokunbo Abiru, said the development was a display of the bank’s commitment to its valued customers who have continued to not only do business with the bank, but also challenged it on how best to serve them.
He said, “As a pledge of commitment to a new service charter with our customers, we have decided to render to you this digital banking solution, which we have called Skyexperience denoting such positive values as: experience, excellence, excitement and experiential.”
In a statement released by the Senior Vice-President, Oracle Financial Services, Chet Kamat, heralding the launch of Skyexperiance, he stated, “In a dynamic digital landscape, banks need to compete for customer attention by continuous innovation. Oracle and Skye Bank have been associated with each other for over a decade.
“Oracle’s solution, Oracle Banking Digital Experience, built on open standards architecture, helps drive a digital-first proposition, accelerating Skye Bank’s digital journey and delivering greater flexibility, and mobility to their customers.”
The Chief Information Officer, Skye Bank, Mr. Richard Amafonye, said that Skyexperience was “a new and unique Omni-channel digital banking solution, which is a response to shifts in customer behaviour and preferences.”
He added, “It is one of the results of our long-standing work with Oracle on our strategic technology re-platforming initiative.”
A United Kingdom-based technology consultant and a former director of Architecture, DG Bank, Jost Hoppermann, listed among others, the differentiators of Omni-channel banking solutions to include customer experience and business capabilities delivery, noting that solutions with multiple differentiators were best suited to help banks win, serve, and retain customers.
“Payments through electronic channels are fast gaining traction in Nigeria. This is evident in the statistics of volume and value of transactions that have been done through the channels in recent times,” he said.
According to the National Bureau of Statistics, the total value of electronic payment transactions in the banking system stood at N65tn in 2016, while the total volume of electronic payment transactions was put at 910,186,115 transactions in the same period.
The Central Bank of Nigeria had recently said that attaining the PSV 2020 would be the catalyst to revolutionise the payment system in the country.